SHIPPING INFORMATION
All orders packed and shipped within 1-3 business days
Australia (Domestic)
Free Standard Shipping
Available on Australian orders over $250 AUD.
Standard Shipping — $10 AUD
Estimated delivery within 2–6 business days after dispatch.
Express Shipping — $15 AUD
Our fastest Australia Post delivery option. Delivery times vary depending on your location, and next-business-day delivery is not available to all postcodes.
All Australian orders include tracking. You will receive your tracking information by email once your order has been dispatched!
Free Gold Coast Drop Off
If you live within 10km of Miami, Gold Coast we offer free delivery, for a limited time!
Tracking Your Order
Once your order ships, you'll receive a tracking number via email so you can follow its journey. Please note that tracking visibility may be limited once your parcel reaches your local customs or postal service.
Lost, Delayed, or Missing Parcels
If your order hasn't arrived within the estimated delivery window, please reach out to us at iamembellishedcouture@gmail.com and we'll do our best to help track it down. Please note that Embellished is not liable for parcels lost or delayed due to customs holds, incorrect address details provided at checkout, or courier issues outside our control.
Returns & Exchanges on International Orders
If you need to return or exchange an item, please contact us first at iamembellishedcouture@gmail.com before sending anything back. Return shipping costs for international orders are the responsibility of the customer unless the item arrived faulty or incorrect. Any customs fees paid on the original order are non-refundable.
Shipping Disclaimer:
Once your order has been shipped, it is in the hands of the carrier. We are not responsible for lost, stolen, or delayed packages once they leave our premises. Import duties and taxes are to be paid by the customer, please be aware if your country charges import fees.
GARMENT CARE INSTRUCTIONS
Each piece features hand-applied rhinestones — for best results, hand wash cold or machine wash inside out on a gentle cycle, and avoid tumble drying. With proper care, embellishments are made to last, but as with any hand-applied detail, occasional loose stones can happen with wear.
Care & Rhinestone Policy
Our rhinestone embellishments are securely hand-applied, but like all embellished garments, they need gentle care to stay looking their best.
Care Instructions:
- Cold hand wash or cold soak only
- Do not machine wash
- Do not tumble dry — lay flat to dry
- Do not iron directly on rhinestones
- Turn inside out if washing with other items
Our Guarantee
When cared for according to the instructions above, your rhinestones are designed to stay put. If you receive an item with rhinestones missing or loose straight out of the box, we'll make it right with a replacement or store credit.
Rhinestone loss caused by machine washing, tumble drying, or care outside these guidelines isn't covered, as this falls outside our recommended care instructions.
To lodge a claim:
Contact us within 7 days of delivery with your order number and photos of the affected area, and we'll sort a replacement or store credit for you.
RETURNS/ EXCHANGE POLICY
Returns:
We offer returns in accordance with Australian Consumer Law.
We do not offer refunds for change of mind, including incorrect sizing or preference.
We do offer refunds, replacements, or repairs if an item is deemed faulty, damaged, or not as described.
To request a return for a faulty item:
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You must contact us within 5 days of receiving your order
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Email: iamembellishedcouture@gmail.com
Include:
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Your order number
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A description of the issue
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Clear photo evidence
Once approved, we will provide return instructions.
Important conditions:
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Items must not be excessively worn, damaged, or altered beyond normal inspection
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Items must be returned in original condition where possible
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Items with heavy makeup, fake tan, perfume, or stains may not be accepted
If your return is approved:
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You will receive a refund, replacement, or store credit depending on the situation
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Original shipping costs are non-refundable
CHANGE OF MIND (INCLUDING SIZING)
We do not offer refunds for:
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Incorrect sizing
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Change of mind
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Personal preference
However, we may offer an exchange or store credit at our discretion.
EXCHANGE POLICY
We offer exchanges for Australian orders only.
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Requests must be made within 5 days of delivery
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Exchanges are subject to stock availability
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Customers are responsible for all return and re-shipping costs
To request an exchange:
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Email iamembellishedcouture@gmail.com with your order number and requested size
If your requested size is unavailable, we may offer:
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Store credit
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Alternative item
SALES POLICY
All sale items are final sale.
No returns or exchanges will be accepted unless the item is faulty.
IMPORTANT NOTICE
This policy is provided in addition to your rights under the
Australian Consumer Law, which cannot be excluded.
Embellished Couture Privacy Policy
We are committed to protecting your privacy and handling your personal information responsibly.
CONTACT
All emails are responded to within 4-6 business days.
Please be patient as we are a small team and will get back to you as soon as possible.
Email: iamembellishedcouture@gmail.com